Table of Contents
If you’ve been encountering issues with Haptik lately or are simply interested in exploring other tools to enhance your WhatsApp strategy, it might be time to consider some alternatives. Choosing the right tools is crucial for executing a successful WhatsApp marketing strategy that yields the best possible return on investment (ROI).
In this article, we’ll introduce you to seven top alternatives to Haptik that you can leverage to maintain and enhance your WhatsApp marketing efforts: Happilee, Verloop, Wati, Yellow AI and Delight Chat.
What is Haptik?
Haptik stands as an AI-based conversational platform designed to facilitate the implementation of chatbots across websites, mobile apps, and messaging channels. Its features are tailored to various industries such as retail and e-commerce, financial services, travel and hospitality, and telecom. Haptik offers a voice-enabled chatbot that functions as a shopping assistant, addressing FAQs, aiding in transactions, and tracking orders.
Pricing:
Haptik’s pricing structure is provided via custom quotes based on specific requirements. To obtain pricing details, one must engage with their sales team or schedule a demo.
Pros:
- Ability to set up one-time or recurring bulk campaigns.
- Offers a frictionless 3-click UPI payment experience on WhatsApp.
- Provides a chatbot to handle follow-up queries on WhatsApp and send product recommendations directly.
- Supports a hybrid of translation and custom native languages, including Hindi, Spanish, Tamil, Gujarati, Hinglish, and more.
Cons:
- Lack of upfront pricing, requiring time investment to determine suitability within budget constraints, potentially not ideal for small to medium-sized businesses (SMBs).
- Conversational flows may be rigid and challenging to customize for specific use cases.
- Minor tasks such as editing or designing flows and making copy changes necessitate engagement with the customer success team and cannot be performed independently.
Alternatives to Haptik: Top 7 Options for Your Business
- Happilee
- Verloop
- WATI
- Yellow AI
- DelightChat
Happilee
Happilee stands out as an all-in-one solution designed for SME brands, combining an Omnichannel Helpdesk with powerful WhatsApp Marketing Software. Crafted with a customer-centric approach, Happilee empowers businesses to effortlessly handle customer inquiries and enhance engagement, all within a unified platform.
Advantages:
- Multichannel Management: Happilee provides a centralized hub that integrates WhatsApp, Instagram, Facebook, Emails, and Live Chat, allowing businesses to efficiently manage customer communications across diverse channels.
- Robust WhatsApp Marketing: With Happilee’s comprehensive WhatsApp Marketing suite, businesses can easily broadcast messages to their customer base using the Official API, ensuring effective communication and engagement.
- Official WhatsApp API Access: Happilee grants access to the Official WhatsApp API, enabling businesses to establish authenticity with a free Green Tick application, fostering trust and credibility among customers.
- Automated Notifications: Happilee streamlines customer interactions by automating essential WhatsApp notifications such as Abandoned Cart reminders, Order Confirmations, Delivery Notifications, and Cash on Delivery Order Verifications, enhancing customer satisfaction and retention.
- Unified Workspace: Happilee’s user-friendly interface consolidates customer queries and team collaboration, eliminating the need to switch between multiple
- platforms and enhancing operational efficiency.
Limitations:
- Limited Integrations: Happilee currently works with tools like Pably and Zapier, which means you can use Happilee alongside other platforms through these tools. In the future, Happilee might directly integrate with more platforms for easier operation.
Experience the seamless blend of customer service and marketing prowess with Happilee by signing up today, and take your business to new heights of success
Verloop
Verloop is an automation platform that offers customer support and engagement across various channels including website, in-app, WhatsApp, Facebook Messenger, Instagram, Viber, and more. Its main features include lead acquisition through chatbots, conversation AI, multilingual support, data syncing, automated workflows, detailed insights dashboard, and automated flows such as abandoned cart sequence.
Pros:
- Offers customer support and engagement across various channels including website, in-app, WhatsApp, Facebook Messenger, Instagram, Viber, and more.
- Provides lead acquisition through chatbots, conversation AI, multilingual support, data syncing, automated workflows, and detailed insights dashboard.
Cons:
- Setting up quick responses and configuring chat transfer based on agent regions can take some time.
- Basic analytics might not provide sufficient marketing insights.
Pricing:
- Pricing information is not available on their website, so contacting them directly is necessary to discuss pricing options.
Wati
Wati is a WhatsApp Business Solutions Provider (BSP) and customer support tool owned by Clare.ai. It allows customers to apply for the WhatsApp Business API through them and offers a shared inbox tool for customer support. Additionally, it provides a no-code chatbot builder for automating customer responses and creating conversation flows.
Pros:
- Minimal initial setup required, as the support team handles complete integration after getting access to the WhatsApp API.
- Great support from the team throughout the onboarding process.
Cons:
- Works only with WhatsApp, so additional CRM tools may be required for supporting customers on other platforms.
- Default chatbot is basic and requires an additional fee for the flow builder.
Pricing:
- $40/month billed yearly for 5 agents, with no free trial available.
Yellow AI
Yellow Messenger is a platform that enables businesses to build chatbots for responding to customer queries via voice and text communication channels. It integrates with popular tools like SalesForce, SAP, AEM, Zendesk, as well as channels like WhatsApp, Facebook, Google Assistant, and Emails.
Pros:
- Enables businesses to build chatbots for responding to customer queries via voice and text communication channels.
- Integrates with popular tools like SalesForce, SAP, AEM, Zendesk, as well as channels like WhatsApp, Facebook, Google Assistant, and Emails.
Cons:
- Can make it tough to migrate to other tools as they hold your WhatsApp number.
- Past customers have reported outages in the system, which can affect SLAs.
Pricing:
- Bespoke pricing based on multiple parameters, with a 12-month chatbot contract offering 3 months free.
DelightChat
DelightChat is an omnichannel helpdesk solution designed to streamline customer support and enhance engagement across various platforms, including WhatsApp, Instagram, Facebook, Email, and Live Chat.
Pros:
- Omnichannel Support: DelightChat offers a centralized platform for managing customer queries from multiple channels, ensuring efficient communication and support.
- WhatsApp Marketing Features: With official WhatsApp Business API access, DelightChat enables businesses to send broadcasts, automated messages, and implement marketing campaigns directly through WhatsApp.
Cons:
- Limited Integration Options: DelightChat primarily focuses on integration with Shopify, potentially limiting compatibility with other ecommerce platforms.
- AI Capabilities: While DelightChat offers smart automations, it may lack advanced AI capabilities for automated chat flow improvements.
- Pricing Information: Detailed pricing information may not be readily available without contacting the sales team, making it difficult to assess cost-effectiveness upfront.
Happilee: Elevate Your Customer Support and Marketing Efforts
Feeling overwhelmed with managing multiple communication channels for your business?
Say goodbye to the hassle with Happilee, an all-in-one solution tailored specifically for SME brands.
Experience seamless customer service and enhanced engagement with Happilee’s comprehensive features:
- Centralized Hub: Manage customer queries effortlessly from WhatsApp, Instagram, Facebook, Email, and Live Chat all within a single dashboard.
- Smart Automations: Respond swiftly using templates and streamline team collaboration for efficient support management.
- Official WhatsApp Business API: Establish authenticity and trust with customers through direct communication channels.
- WhatsApp Marketing Suite: Utilize powerful marketing features such as broadcasting messages, automated notifications, and upselling strategies to boost revenue.
- Personalized Demo: Sign up today to explore Happilee’s capabilities firsthand and witness how it can revolutionize your customer support and marketing strategies.
Experience the convenience and effectiveness of Happilee in elevating your business’s customer service and marketing endeavors.
